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Terms and Conditions

Issued by Savill Coordinates Limited trading as Lapco

This Terms and Conditions document governs the use of Lapco’s Online shopping web site. By using the Service, you agree to be bound by this document.

Purchasing from Lapco.co.nz

You can purchase as a Guest or register as a member on the site; this is available for both general public and trade/wholesale businesses, but trade/wholesale customers will need to contact Lapco Customer Services to have their membership loaded.  Apart from the many benefits which include  a trade portal and  receiving regular emails containing specials and industry information, your details will be filed saving you the effort of entering these details each time you checkout

After placing an order, you will receive an email acknowledging receipt of your order; this does not mean that your order has been accepted. Your order constitutes an offer to the supplier to buy the product. All orders are subject to acceptance by the supplier, and the supplier will confirm such acceptance by sending you an email that confirms that the product has been dispatched. The contract between the supplier and you will only be formed at that time.  We will do our best to supply your order in full, at times we can be out of stock,  we will send you an email to confirm if you wish to proceed with the order or cancel.  We will not ship without authorisation – we need to know as soon as possible, to be able to process your order. Stock comes in all the time so you could try ordering again in a few weeks, we cannot place items on back order.  Sorry for any inconvenience. For in store sales, as a Wholesaler we have a Minimum Order Policy in our showroom, all purchases must be over $30.00 

The contract relates to those products whose dispatch has been confirmed by the supplier. The supplier will not be obliged to supply any other product which may have been part of your order until the dispatch of those products has been confirmed.  If you are not a trade/wholesale customer on credit terms, your payment will be processed by the supplier at the time your products are dispatched. The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when the supplier receives full payment of all sums due in respect of the products, including delivery charges. Please see our FAQs page

Pricing

All prices and delivery charges on our site are in New Zealand dollars (NZ$). The prices on our retail portal exclude GST of 15.0%.  If you are accepted as a trade customer and use our trade portal  the prices you see exclude GST.  For trade customers GST of 15% is calculated on the total of your order and will be shown on your order documentation. All prices are correct at time of publication; we reserve the right to alter prices and delivery charges for any reason at any time. If this should happen after you have ordered, we will contact you prior to processing your order, and will only continue if you agree.    See a better price, give us the opportunity to meet or better it. 

Orders

LAPCO will process your orders via the DPS system and generally there will be no need to contact you,  unless you have ordered leather (see “How to order Leather” for order value variance explanation) or there is an error. You can choose to submit an order/inquiry if you want to have a quote on a product rather than a transaction.   We cannot change your DPS or Paypal payment if we encounter an error in ordering.

 

Indent orders

Our usual returns policy does not apply to indent products, so please check all details carefully before ordering. Products will be produced as close to images or samples as possible.  Any errors in ordering on your part will be your responsibility, and the indent product cannot be returned to Lapco for replacement or refund. If Indent products are faulty, we will meet our obligations under the Consumer Guarantees Act to provide a remedy.   50% deposit is required on all indent orders before we will order for you.

Payments - Email Orders, Proforma Orders

Goods will only be dispatched upon receipt of payment. Payment can be made using Visa, MasterCard, Online Banking or with an approved trade credit account. If you are paying by Online Banking you must put our order number as a reference.  If you require a  proforma invoice,  please allow two days to receive a proforma invoice, we have to physically pick your item to send you a proforma. We expect payment within 5  working days of receipt of proforma invoice. Orders/Quotes must be paid for with in 5 working days or items will be returned to stock. We may charge a restocking fee of 15% of the value of returned products (Min. charge $10) if this happens.  This also may be applied to orders incorrectly ordered and returned.

Trade Wholesale Accounts

If you are a trade customer and require wholesale pricing and wish to open either a cash account or a credit account you can contact us for either  cash account or credit account application forms and current terms of trade. Conditions apply to the opening of trade accounts. Trade accounts let you access the trade portal with trade pricing. See our page on Trade and Wholesale accounts under the FAQs tab.

Dispatch

We only dispatch goods upon receipt of payment, unless you are a trade/wholesale customer with available credit.  If the item you ordered is not in stock (our online system is updated daily, so this should not happen often) there may be up to a two week delay to order shipping, there can also be delay on indented lines.  If this happens, we will inform you via email.  If you do not want to wait, we can cancel your order and reverse your credit card payment.  Indent orders require a 50% deposit, indent orders can only be returned if there is a product fault, as we purchase this product in on special order.

Freight and Dangerous Goods

All orders incur a freight charge. Charges will be added to your invoice, and this will be based on the size of the order and location. Dangerous goods cannot be shipped to rural delivery addresses in New Zealand or shipped internationally. .  If your order contains any dangerous goods then you will be charged the Dangerous goods handling fee of $6.00 (This may change at any time).  If you are ordering from outside of New Zealand, Customer Services will contact you with a quote to ship your order internationally. If you accept, then your order will be processed and your credit card charged accordingly before shipping.  For details re delivery times, see our "Freight Policy"

Samples and Images

While we take every care to provide items close to our samples and images, we remind you that leather is a natural product, batch variation (which can be quite dramatic, especially in aniline leathers) will occur, a sample is a small representation of what a hide may look like and cannot be taken as representative of the hide you will receive.  Colours of images can vary to individual monitors and printers; we are not responsible for any inaccuracies.  Please pay this close consideration when ordering. Always order extra hides if colour consistency is critical to your project.

Acceptance of Leather Products

We recommend you check the hides prior to cutting or marking or changing the hides from their original state, as this action constitutes acceptance of the product.  Leather is a beautiful natural product, variations will occur, as will holes, Brahman zippers (this is from the removal of the hump from Brahman cattle), scars, marks and fold lines.  These are standard with leathers internationally and are natural characteristics not flaws.

Things to check:

You have the correct quantity, colour and leather type that you ordered.

There are variations in deliveries from dye lot to dye lot. Please check dye lots before cutting the leather you have received.

That there are no flaws that are uncharacteristic of leather.  We are not responsible if you or the person making your project put a brand, mark, scar or tick mark (common characteristics of leather) in an area you or your client is not happy with. We recomend reading our FAQs page

Goods cannot be returned without permission from a LAPCO Representative. 

See also “Samples and Images” above

Leather thickness, size and shape

All our leathers are measured for thickness and hide area size at the supplying tanneries, by accurate digital machinery to +/- 5% accuracy.  Hide area is calculated using EVERY piece of leather when the hide is laid flat, and hides are graded carefully for accurate thickness per specs.  Please be aware a ruler used to estimate will not accurately measure leather thickness or hide area. Only professionally calibrated callipers and flat bed digital hide scanners can be trusted. 

If you return hides for supposed inaccuracies of area or thickness, and we find it to be per specifications, you will be charged a restocking fee of 15% of the value of the returned product (Min. charge $10). 

If you disagree, you agree for us to send the disputed hide to LASRA (www.lasra.co.nz) for professional analysis and report, and if we are proved right you agree to be charged for all costs incurred as a result.    

Returns

The items must be returned in original saleable condition.  Please take care to package goods carefully in the same form they were dispatched to you.  If we are unable to sell the goods due to damage between sustained to goods, we reserve the right to charge you for any looses we incur 

Unless we have made an error you will need to organise the return to us via a courier.  If you want us to organise the return, you will be quoted first and charged for returning the goods.  However, if you are returning an item for exchange (i.e. the same style is being changed for a different size or colour), we may waive the redelivery charge depending on the value of the order.

Please enclose a copy of your invoice with returns.

Goods can be returned in person to our showroom.

We may charge a restocking fee of 15% of the value of the returned product (Min. charge $10) for orders incorrectly ordered and returned

Address for returns:

Lapco for Leather

32 Charlotte Street

Eden Terrace

Auckland 1021

Defective or incorrectly supplied Products

For products you claim are defective or supplied by us incorrectly, we will happily replace the products on receipt of the returned goods to us, and we will reimburse any courier charges you incur in the process once we inspect the returned goods to confirm the error is indeed ours (Note: Returns Policy point 1 above applies for incorrectly supplied goods).  On confirmation of any error on our part, we will at our discretion either credit you the full purchase price including shipping fees in the same method as your original payment, OR ship replacement products immediately with no additional shipping fee.    

If a package your order arrives in is clearly damaged as a result of courier mishandling, please take photos of the package BEFORE opening, in case we need to make an insurance claim against our courier company.  If you find the product inside damaged, please send us the photos along with you claim so we can chase it with our courier as well.

Please be aware of the natural characteristics of leather and leather types, that are not defects, scars, holes, and leathers that mark, or have colour variation are not defects.

Warranty

While LAPCO makes every endeavour to ensure that its products meet the highest standards as to quality, fitness and compliance with description, and every care is taken over selection of animal hides, no responsibility is accepted for wear and no warranty is given relating to natural product variation, variations from photograph, description or sample swatch to physical product, and the effects of any subsequent manufacturing processes. Because most of our items are made from natural products, there may be some irregularities and variations in colour and texture. These traits are characteristic of fine leather and skin and add to the beauty and character of our products

Use of the Service by You

Your right to use the Service is personal to you. You may not authorise others to use the Service, Trade account holders can nominate other email users, and you are responsible for all of your own use of the Service.

You may not download, modify, transmit, or otherwise use any material from the Service for public or commercial purposes.

The Service's content, information and advice are free of charge (unless otherwise stipulated). However you are responsible for your own network and connection charges.

Other than connecting to Lapco’s servers by HTTP requests using a web browser, you may not attempt to gain access to Lapco’s servers by any means including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise.

You agree not to disrupt, modify or interfere with the Service or its associated software, hardware and servers in any way and you agree not to impede or interfere with others? Use of the Service. You further agree not to alter or tamper with any information or materials on, or associated with, Lapco and/or the Service.

Security of your login information

You are responsible for keeping your login information, including your email address and password, secret and secure. Without limiting the foregoing, you agree:

A.            not to permit any other person to use your user name or account; and

B.            not to disclose, or provide to any other person, your password, email address or any other information in connection with your account that may allow them to gain access to your account.

When you visit our website we may collect more information, such as the address of your Internet service provider, the name of the web page directing you, and your clicks and activity on our site.  

Copyright

Lapco is a trade mark of Savill Coordinates Limited. Savill Coordinates Limited is the owner of the copyright and other intellectual property rights in the material contained in the Service/website or is permitted by the owner to use such material. No permission is given in respect of the use of such mark or rights, and such use may constitute an infringement of the owner's rights.

Children

No one under the age of 13 years is allowed to provide any personal information. Minors under the age of 18 years are prohibited from making purchases, including subscriptions, on the Service.

Disclaimer

The information provided by this website is subject to change without notice. While every effort has been made to ensure accuracy, Lapco will not be liable for any inaccuracies in the information contained herein.  Note that we, Lapco, accept no liability for injury, loss, discomfort, etc arising from the use of any product supplied by us. This agreement shall be governed by and construed in accordance with the laws of New Zealand, without giving effect to any principles of conflicts of laws. Any dispute arising under this Agreement shall be resolved exclusively by the New Zealand courts and legal system. 

This Service provides general information about Lapco and the products and services they offer. The information contained in the Service has been prepared solely for the purpose of providing information about Lapco and the services and products they offer. Lapco reserves the right to change, delete or move any of the material on the Service at any time without notice.

Lapco shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access the Service. This includes viruses alleged to have been obtained from the Service, your use of or reliance on the Service or any of the information or materials available on the Service, regardless of the type of claim or the nature of the cause of action.  

Policy changes

We may review this policy from time to time and will notify you of any changes by posting an updated version on our website. This document represents our policies as at 08.02.2013

Business Trading name

The Business Trading name that will appear on your invoice is Lapco for Leather

Contact Details

If you have any queries regarding shopping with Lapco.co.nz please email info@lapco or call us on 09 302 1350

 

Please see our FAQ's Page for further information.