General FAQs About LAPCO

PLACING AN ORDER

Minimum Order Quantities

Minimum order quantities apply across several categories of products on the website. These items can be ordered in multiples of the minimum order quantity (MOQ).  For example if the MOQ is 10, you can purchase, 10, 20, 30, 40 etc.

Leather Sizing

Leather comes in a variety of sizes and thicknesses depending on the hide, and the application. Leather is ordered by a whole hide, a side (half hide), double or single butt (frequently used in saddlery and belt making). 

Whole hideSide HideDouble butt hideSingle butt hide

The leather is typically measured in square feet, with the exception of leather sourced from Europe which will be measured in square meters.  To convert square feet into square meters, simply divide by 10.764.

The MOQ on the website denotes the average hide size of the leather you are viewing.  Every hide varies in shape in size as leather is a natural product. At the larger end of the scale, the full hides of upholstery leather vary between 35 to 60 square feet (3.2-5.5 m2) depending on the product.  At the smaller end of the scale a typical lambskin will average between 8-9 square feet.

Ordering Leather

The unit of measure on a hide of leather will be in square feet or square meters. The MOQ on the hides of leather is the average hide size of that product. When you place your order, you are provided the average hide size to give a fair representation of what you can expect the price of a hide of leather to be.  When we select your hide, we will update your order to reflect the exact hide size you are shipped. This means there will typically be a variation to the final amount charged.

WHAT TO EXPECT FROM LEATHER

Leather is a beautiful natural product, variations will occur, as will holes, scars, marks and fold lines- all hides will have some marking natural characteristics. These are standard with leathers internationally and are natural characteristics not flaws.

Please expect some colour variations from samples, especially in Aniline leathers, as leather is dyed in batches, some variation is normal and to be expected.

Be aware of that you should expect waste in leather, yield will vary depending on the product and the project it is being used for. You can expect a 67% yield of usable product, but this can climb to as high as 85%.

 

RETURNS

Please notify us with your request to make a return prior to sending goods back to LAPCO.

  • Requests to return product must be made within seven working days of receipt of the goods.
  • The items must be returned in original saleable condition.  Please take care to package goods carefully in the same form they were dispatched to you.  If we are unable to sell the goods due to damage sustained when being returned, we reserve the right to charge you for any loses we incur.
  • Do not use tape the leather as this will damage the hides- this is not acceptable on either side of the hide.
  • Do not roll the leather in the wrong direction this is very important for belting and saddlery sides – the top surface of the hide should be out.  – Unless it is upholstery hides then it should be in
  • For exchanges, we cannot dispatch replacement goods until we receive payment for them or have the original goods back.
  • Please enclose a copy of your invoice with returns.
  • Goods can be returned in person to our showroom.
  • We may charge a restocking fee of 15% of the value of the returned product (Min. charge $10) for orders incorrectly ordered and subsequently returned.
  • Indent – Leather ordered in from overseas is non-refundable unless the product is faulty. 
  • Returning hides is at your cost, and can be returned in person to our showroom, or by courier to: 32 Charlotte Street, Eden Terrace, Auckland, 1021

ONLINE ONLY PRODUCTS

Tools, dyes, and hardware are available for sale online only, and are not available from our showroom. Please check the product page on the website, as this will indicate if it is available online only.

PROVIDING ADVICE

While our friendly team would love to discuss your project with you, we cannot offer advice or guidance on leather dying or craft projects.

OFFCUTS AND SCRAP

We rarely have scrap leather and offcuts available. Only the Russet and Cognac are available for purchase from the website.

SHIPPING

We use Courier Post to send out product throughout New Zealand, and can ship to Rural addresses, although this will incur a small surcharge.  The postage calculator on the website will provide you with a cost based on the address you enter.  Please note that certain products such as alcohol-based dye are classed as a Dangerous Good. These cannot be shipped to a rural address.

CONVERTING METERS TO SQUARE FEET

There are 10.764 square feet per meter. Multiply the number of square meters by 10.764 to get a square foot size.

SAMPLES AND IMAGES

While we take every care to provide items close to our samples and images, we remind you that leather is a natural product, and a sample is a small representation of what a hide may look like however batch variation will occur.